Commercial facilities need effective cleaning if you wish to continue impressing your clients and retaining the health of your employees. However, it does not mean carrying out the trash. It is something that goes past the surface-level cleaning. Businesses should hire the services of a professional cleaning company that arrives in following the disinfection, vacuuming and taking out the trash. As there are different professional commercial cleaning services in Utah, hiring an authentic company never arrives like work that includes a lot of effort.
However, there are a couple of major differences between professional and top-quality commercial cleaning or janitorial services. Different commercial premises often find this tougher and end up switching to expert janitorial cleaning services or commercial cleaning services.
How Many Mistakes Are Too Many Mistakes?
The janitorial or commercial cleaning companies are comprised of cleaning experts who might have different levels of expertise. Therefore, cleaning services are prone to making mistakes and missteps. However, how many mistakes are considered way too many? Here we are going to identify the real pain points that we often get to hear from the facility managers that will make you plan for switching to the renowned and the best janitorial service providers.
Unclear or Unfair Pricing
A few of the commercial cleaning services make things more challenging to know about the complete pricing of the services. The confusion that arises out of the bidding process should be considered as the big red flag. Whenever the cleaning company is never transparent with you, and instead of making the entire thing appear sketchy, you should never sign the contract with them. However, if you are already stuck with them, identify the right way and switch to the ideal commercial cleaning company. Frequently, ambiguous contracts will never mean in reduction in quality, dependability, and professionalism. Ensure of know exactly what you are signing up for, considering the costs associated so that you can adequately budget to avoid the hidden costs.
A Lack of Communication
Analyze the manner in which the commercial cleaning company is communicating with you. Do they answer you the right way? Do they take a couple of hours to call you back? How many days do you need to wait for them to answer you? When your already existing cleaning company fails at being responsive, it truly raises a red flag. Although everyone considers that things run seamlessly, you have to get reassured when something happens as you can speak to your cleaning company to ensure that things are well-handled. You need not have to micromanage the things. It comes as no surprise that the clients are quick to abandon the cleaning crew, needing more communication. Communication is the key to conducting effective business irrespective of whatever gets entailed in the business.
Constant Workforce Errors
A good and reliable cleaning company should have proficiency in managing and controlling their employees without any issues. Sadly, when you work with low-quality cleaning companies, at times, these issues turn into your problems. When the commercial cleaning company takes any shortcuts, you are more likely to walk right into the facility only to find that the cleaning job is often sub-par and not prepared to work for the entire day. It has the real potential to impact your business, which is often far from being perfect. You should never lose money due to the workforce of the cleaning company. You are required to search for a company with less turnover rate, needs more appropriate training, and delivers consistent and top-notch results. It would be best if you emphasized the commercial cleaning company that needs background screening and checks.
Too Many Mistakes
Mistakes are inevitable and happen from time to time. Human error is a part of life. If you are making any mistake, the highly essential thing is to learn through it and better yourself. Therefore, how many errors are too many? It is up to you to decide. But, one significant reason why commercial cleaning clients start switching to new cleaning companies is that they have decided that the cleaners need to make more mistakes. Whenever you are constantly opening your doors to find inappropriate commercial cleaning services, neglected areas, or any damaged equipment, things become extremely frustrating. Instead, it is important to recommend finding a cleaning firm that stays committed to proper quality controls. Whenever there is a higher level of quality control job, the work gets checked and re-checked, ensuring that no mistakes are being made and no areas that go unnoticed.
Bad or Outdated Equipment
The kind of equipment that your cleaning company makes use of creates a difference. In its entirety, the entire cleaning vertical has come a long way in the past couple of years. The equipment is highly efficient, with the products are ideal for handling germs as there are different environmentally-friendly ways to get the job done with similar top-notch results. But the efficient and premium-grade equipment comes with a higher price tag. There is a different cleaning company that never wishes to invest money into the latest equipment or supplies while reflecting on the work quality. Whenever firms continue using outdated equipment, they generally cut corners in different ways and over-charge you for services. Save your money on investing in a cleaning company that fails at investing in itself.
Security Lapses
For the majority of the part, the commercial cleaning companies come in once the facility gets closed for several days as there are fewer obstacles to maneuvering around while performing the cleaning jobs. It shows that you have to ensure that you can rely on them. When your cleaning firm is never offering property security screening jobs, you become the one who faces greater risk. The employees should stay legally compliant and have the ability to work across the United States to avoid any issues connected to the government, as they need to offer the right screening both for criminal records and drug use. However, different cleaning companies know everything regarding security lapses in a tougher way. It would help if you took your time to perform the right research work prior to hiring, ensuring that you do not have to switch to the companies following signing the contract.
Improper Training
Cleaning is about more than just a bucket and a mop, as there is a foundational science that works behind commercial cleaning and janitorial services. Effective cleaning methods need both general and industry-focused training. It is without any doubt that employees with proper training work better whether they are opting for a school cleaning, industrial cleaning, medical cleaning, or office cleaning job. No one would need a cleaning staff backed by a criminal record or drug use to roam around the building for hours at a time freely. A few companies often skip offering training to their cleaning crews, wages, incentives, and management, leading to high janitorial turnovers. This, in turn, indicates towards revolving door for new people to enter the building.
A Lack of Professionalism
Professionalism is extremely essential in different industries and the building services industries. So, what are involved in these professional services? It includes the proper training and well-equipped teams. It comes as a professional approach to cleaning the building. It often comes as a direct and open communication whenever things run off the track. It is through effective employee screening, employee uniforms, and employee badges. It would be best if you asked yourself why commercial cleaning firms fail to operate at a higher level of professionalism.
No Quality Control
Commercial cleaning companies should have a proper procedure for quality control in position to ensure that the employees do their job well every time. The leadership or the management of double-checking the employee to work is one of the effective ways of quality control. You need to choose a cleaning company that consistently audits their cleaning processes through high-tough point tracking, fluorescent marking spray, weekly monitoring, and review jobs.
When the Mistakes Add Up & Apathy Sets In, You’re In Trouble
Each cleaning company makes occasional missteps and mistakes; however, when they start adding up, it is more than just apathy that sets in with the cleaning firm and its crew. Apathy is extremely contagious, and whenever it gets a foothold, it becomes too late to walk them back. Whenever the cleaning company starts generating a greater number of complaints than compliments, it is the ideal time to start looking elsewhere.
Final Thoughts
Whenever you find that the points mentioned above are similar to yours, then it is high time to speak to your cleaning service provider. Explain to them about the issues that you are facing. Ensure they know what you are expecting out of them and what they have to change in terms of retaining you as a client. After you have offered the cleaning company a good deal of time to handle the issues, you still need more time to notice the results that you require, as it is time to make a switch. Make a complete list of what you are after and meet with the different vendors to find the best fit and the price point for you.
At Electus Building Management, we aim to offer top-notch services to the commercial premises we clean. Our high-end quality control measures follow medical-grade standards, which are applied to every job, whether it is a hospital or a corporate office. If you are ready to switch your cleaning company, then you can rely on us at Electus Building Management.
Frequently Asked Questions
What makes the services of Electus Building Management Different?
Electus Building Management is a professional commercial cleaning and janitorial service provider that emphasizes professionalism. We understand that you have a business to operate and do not wish to spend much of your time stressing about managing your cleaning staff.
How Do You Keep an Industry Leading Retention Rate?
We have huge client retention rates since we seek partners rather than sales. Every commercial cleaning account has a dedicated expert who stays responsible for better quality assurance with our management and the sales department. Our retention rates showcase our service and commitment to our partners.
What Is the Size Limit for a Building Using EBM’s Commercial Cleaning Services?
Electus Building Management is equipped to take on the bigger builders and commercial cleaning jobs such as office buildings, universities, and warehouses. The initial step in signing up for our commercial cleaning services is a consultation during which we discuss the size of your commercial premises and the type of cleaning job you need. Connect with us today to schedule a consultation!
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